👑Terms of Use
🔸 Payment Methods
We accept the following payment methods:
1. PayPal
2. Credit and Debit Cards
All payments must be successfully completed before an order enters production or is prepared for shipment.
🔸 Shipping
All orders are shipped from Greece via FedEx International Priority.
Ready-to-ship items are normally dispatched within 5–7 business days.
Custom-made and personalized jewelry requires additional production time, as specified on the product page or agreed upon with the customer.
Once your order has been shipped, you will receive a shipping confirmation with your FedEx tracking information.
🔸 Packaging
All jewelry is carefully packaged in a complimentary jewelry gift box with protective packaging to ensure safe delivery.
🔸 Delivery Time
FedEx International Priority: Approximately 2–4 working days (Monday–Friday) after dispatch.
Delivery times are estimates and may be affected by customs clearance, local authorities, courier delays, holidays, or other circumstances beyond our control.
🔸 Customs Duties & Import Taxes
International orders may be subject to customs duties and import taxes imposed by the destination country.
These charges are not included in the item price or shipping cost and are the responsibility of the customer.
Customs duties and import taxes vary by country and may change without notice. JOLLER Jewels has no control over these charges and cannot guarantee whether an order will incur additional fees.
🔸 Combined Shipping
There is no additional shipping charge for multiple items included in the same order and shipped together.
🔸 Returns & Exchanges
We take great care to ensure that every piece of jewelry leaves JOLLER Jewels in perfect condition after undergoing our quality inspection.
Standard Jewelry
If you are not completely satisfied with a non-personalized item, you may return it in its original, unused condition within 30 days of delivery for an exchange or refund.
Customers are responsible for return shipping and insurance costs.
Custom-Made & Personalized Jewelry
Due to their unique and personalized nature, custom-made, personalized, engraved, or specially commissioned items cannot be returned, exchanged, or refunded, unless the item is defective or there has been an error on our part.
This includes jewelry created with custom engravings, family crests, coats of arms, initials, monograms, names, logos, or other customer-requested designs.
For custom designs, customers are given the opportunity to review and approve the design before engraving or production proceeds.
If there is a problem with your order, please contact us as soon as possible so that we can work with you to resolve it.
🔸 Contact Us
For any questions regarding your order, shipping, returns, or our policies, please contact us at:
